Creatio is a CRM and workflow automation vendor whose platform lets business teams build applications, processes and, more recently, AI agents without writing code. It competes for front-office budgets against some of the largest names in enterprise software, but with a noticeably different approach to licensing and who gets to change the system once it is live. For IT leaders looking at a CRM replacement, or for a faster way to automate customer-facing processes, Creatio now

Serval is one of the fastest-growing names in IT service management, the category of software that IT teams use to log, route, and resolve employee requests for help, access, and equipment. Founded in 2024, the company raised three funding rounds in roughly a year and, as of the end of October 2026, was valued at $3 billion. Its pitch is a simple one: rather than tracking tickets for people to work through, AI agents should resolve the requests themselves, and the same approa

If your organisation is under pressure to do more with procurement while keeping costs under control, Zycus is a name worth knowing. Founded in the United States and now operating globally, Zycus has spent over two decades building one of the most complete source-to-pay suites in the market. What sets it apart today is a serious, long-standing investment in artificial intelligence, a platform now built around agentic AI that can automate and orchestrate procurement processes

AuditBoard, the platform that over half of the Fortune 500 trusts to manage its GRC function, has become Optro. The rebrand was announced on 9 March 2026 at the Institute of Internal Auditors' Great Audit Minds conference in Las Vegas, and it marks something more significant than a cosmetic refresh. In this article, we cover who Optro is, what prompted the name change, what the new strategy means, and everything you need to know about the platform, its customers, its competit

Pigment is a business planning platform used by finance, sales, HR and supply chain teams to build budgets, forecasts and scenarios in one shared model. It has become one of the fastest-growing names in enterprise performance management (EPM), and on 21 October 2026 it announced a $250 million Series E at a $2.3 billion valuation, with NVIDIA also planning to invest. For any organisation thinking about moving off spreadsheets or replacing an older planning tool, that makes Pi

HiBob is the company behind Bob, a cloud HR and payroll platform built for mid-sized and multinational businesses that have outgrown basic HR tools but do not want the weight of a full enterprise HCM suite. It has become one of the most talked-about names in mid-market HR software, and a September 2026 investment led by Salesforce has put it at the center of the conversation about how workforce data feeds AI across the rest of the business. If HiBob is on your radar, or you a

There are a growing number of great use-cases for using AI in a business - and Evisort remains one of the clearest examples in the Contract Lifecycle Management space, even though the company no longer trades under its own name. Managing contracts efficiently and effectively is crucial for ensuring compliance, mitigating risks, and driving operational success, and Evisort's AI-native approach to contract intelligence - now delivered through Workday Contract Intelligence and W

BambooHR is one of the best-known names in HR software for small and mid-sized businesses, and a vendor that comes up again and again when a growing organisation decides it is time to move its people data off spreadsheets and email. It built its reputation on being easy to use, and in 2026 it has been adding AI agents and connections to AI assistants on top of its core HR platform. For UK and European buyers, there are also some important points to understand about how payrol

Coupa is one of the best-known names in business spend management, the category of software that brings sourcing, procurement, invoicing, payments, expenses and supplier management together on one platform. For many large organisations it sits alongside the ERP as the system employees use to buy things and the system finance uses to control and pay for them. Over the past year Coupa has also changed hands at the top and made a run of acquisitions aimed at putting AI agents to

If your business is still managing stock on spreadsheets, or your current system cannot keep up with multichannel demand, several warehouses, or outsourced logistics partners, you are not alone. Inventory has moved from a back-office concern to a boardroom one in 2026, as higher carrying costs, customer expectations of next-day availability, and more fragmented fulfilment networks all depend on the stock figure being right. This guide covers 11 inventory management platforms

Attio is a customer relationship management (CRM) platform that has become one of the most talked about names in the CRM market over the past two years. So much interest for a vendor so young. Built around a flexible data model and, more recently, a set of AI agents, it now appears regularly on shortlists alongside established names such as Salesforce and HubSpot, particularly among fast-growing technology businesses that feel poorly served by traditional CRM. For enterprise

When organisations outgrow fragmented HR and payroll systems, they start looking for a single platform that can handle the full employee lifecycle without the usual patchwork of integrations. Dayforce is one of the most established answers to that problem. Built from the ground up as a unified cloud platform, it serves thousands of organisations across more than 50 countries, from mid-market businesses to large global enterprises with complex workforce structures. Dayforce ha

Degreed is one of the better-known names in learning experience and workforce skills technology, and its shift from a learning content aggregator to what it now positions as an AI-powered system for workforce transformation is worth understanding beyond vendor marketing alone. Viewpoint Analysis is a Technology Matchmaker, helping businesses to quickly find and select new enterprise technology. Our aim is to be the place enterprise buyers go to understand the software and tec

Gloat was one of the earliest companies to build an internal talent marketplace, and over the past decade it has pushed that idea a long way beyond its original scope. The business now positions itself as an AI native platform for what it calls Agentic HR, using autonomous AI agents to act on workforce decisions rather than simply presenting employees with a list of open roles. For enterprise IT and HR buyers trying to make sense of where the workforce technology market is he

If you run finance for a mid-sized business and your team still lives in Excel for budgeting, reporting, and month-end close, Datarails is one of the vendors you have probably come across. Rather than asking finance teams to abandon spreadsheets for a new interface, Datarails automates the data collection and consolidation behind those spreadsheets, while leaving Excel as the front end. If you are using social media, you'll see Datarails is everywhere. This Vendor Profile aim

SoftSync is a Norwegian-founded CRM vendor developing the sales workspace for teams who have outgrown a spreadsheet but still find a traditional CRM too heavy to keep current. Rather than another rebuilt CRM with an AI chat window bolted on, SoftSync has been designed from the ground up so that an AI agent, not just a human user, can create records, move deals, send emails, and run campaigns inside it. That agent-first positioning, combined with a lightweight core product, is

Fin is the AI customer service platform formerly known as Intercom, and following the acquisition, it now belongs to Salesforce. The two companies confirmed on 10 September 2026 that Salesforce has completed its acquisition of Fin, a deal worth approximately 3.6 billion US dollars that was first announced back in June 2026. For enterprise IT and customer service buyers, this is the kind of news that reshapes a shortlist overnight. Fin was already one of the most widely deploy

Who are Monk, the AI Accounts Receivable Software Company? Monk is a New York-based software company that builds AI-native accounts receivable (AR) automation for business-to-business finance teams. Founded by George Kurdin and Joe Zhou, the company came out of stealth in October 2025 and has grown quickly since, automating the invoice-to-cash cycle for a mix of AI-native technology companies and more traditional B2B businesses. The platform handles invoicing, collections, ca

Workbooks CRM is a Reading, UK-headquartered CRM and business applications platform built for mid-market organizations- companies that have grown past a departmental sales tool or a spreadsheet but do not want the cost, complexity, or lengthy implementation timelines that come with Salesforce or Microsoft Dynamics 365. Trading under the deliberately blunt ‘No-BS CRM’ positioning, Workbooks combines sales, marketing, customer service and commercial operations in a single platf

Dayforce, known to many buyers by its former name, Ceridian, is a global Human Capital Management platform built around a single, continuous payroll calculation engine and a unified data model spanning HR, payroll, benefits, workforce management, and talent. It has long been positioned as one of the strongest options for organisations with complex scheduling, labour compliance, or multi-country payroll requirements. Even so, organisations look at alternatives to Dayforce for