QuickBooks Online is the accounting system behind millions of small and mid-sized businesses and Intuit Enterprise Suite customers grew 28% year on year. In other words, more and more of the businesses running QuickBooks Online are no longer small. That growth brings a familiar problem. Invoices go out of QuickBooks Online easily enough, but getting them paid still relies on someone working through the ageing report, sending reminders, picking up the phone, and matching bank

Getting the right people in the right place at the right time sounds straightforward. In practice, it involves scheduling complexity, compliance risk, payroll accuracy, and labour analytics that no spreadsheet can handle reliably at scale. For many organisations in 2026, workforce management software has moved from a back-office tool to an operational priority - particularly as hybrid working, deskless workforces, and tightening employment regulation have raised the stakes of

Most organisations manage hundreds, sometimes thousands, of contracts at any given time - with suppliers, customers, partners, employees, and regulators. Yet for many, those agreements still live in shared drives, email threads, and spreadsheets, with no systematic oversight of deadlines, obligations, or renewal dates. The cost of that disorganisation is well documented: research consistently puts revenue leakage from poor contract management at around nine percent of annual

Every product you sell carries a trail of data: specifications, images, translations, compliance documents and the attributes each marketplace insists on. When that data lives in spreadsheets, ERP fields and shared drives, the cost shows up as slow launches, returns caused by wrong descriptions, and teams re-keying the same details for every channel. Product Information Management (PIM) software exists to fix that. This guide covers eleven PIM platforms for 2027, split into e

Oracle NetSuite is the finance backbone for so many growing businesses, with more than 43,000 customers worldwide. It is excellent at being the system of record. Yet accounts receivable is often the one corner of a NetSuite finance team where the work still happens in inboxes, spreadsheets, and bank PDFs that someone copies in by hand. That gap is exactly where AR automation earns its keep. This post looks at where NetSuite typically sits in a customer's technology environmen

Customer data has never been more abundant, and customer intelligence has rarely been harder to act on. Most organisations now collect behavioural, transactional, and demographic data across dozens of touchpoints - website, app, email, in-store, call centre, CRM, loyalty programme - but that data sits in separate systems, owned by separate teams, producing separate views of the customer that cannot easily be reconciled. The result is the personalisation gap: knowing in theory

Bad data costs money. When the same customer appears three times across your CRM and ERP, when product information on your website does not match what sits in your ERP, or when supplier records live in a dozen different spreadsheets, the effects reach well beyond IT: billing errors, unreliable reporting, stalled analytics projects and hours of manual reconciliation. Master Data Management (MDM) software tackles the problem at its root by creating and maintaining a single, tru

People decisions have always been among the most important that an organisation makes, and among the least data-driven. Hiring, headcount planning, retention, skills development, and organisational design have historically relied on gut feel, lagging indicators, and spreadsheets compiled from HR systems that were never designed for analysis. That is changing fast. Workforce analytics has moved from a specialist capability of large enterprises to an accessible priority for org

Accounts receivable automation is one of the easier finance technology investments to justify, and one of the most often under-sold. The cash benefit is striking, the savings arrive quickly, and implementation is now measured in weeks rather than months or years. Yet plenty of AR projects stall at the approval stage. Usually that is not because the case is weak, but because it was presented as a software purchase rather than as a decision about cash, cost and risk. This guide

Most sustainability teams know the feeling. Energy data sits with facilities, workforce data sits in the HR system, supplier emissions are scattered across procurement records, and the annual report deadline arrives before anyone has reconciled the spreadsheets. Auditors and investors now expect sustainability figures to withstand the same scrutiny as the financial numbers next to them, and that's hard to do from a shared drive. 2026 has also reset the rules. The EU Omnibus I

Guest Post: Choosing Palantir Foundry is only half the decision. Most of the value, and most of the risk, sits in how it is implemented. A practical guide for buyers who have reached the shortlist. By Beñat Galdós, Founder of Galde If you have read Viewpoint Analysis’s guides to industrial AI, decision intelligence or supply chain software, you will have noticed a recurring caveat next to Palantir: buyers should expect a substantial professional services commitment alongside

Running a vehicle fleet in 2026 means managing more moving parts than ever. Fuel and energy costs remain unpredictable, driver shortages have not gone away, and compliance rules keep tightening, from tachograph and drivers’ hours checks to clean air zones and vehicle safety standards in London. Whether an organisation runs twenty service vans or two thousand HGVs, spreadsheets and basic trackers stop coping long before the fleet stops growing. The market has also moved on qui

Net revenue retention is now the number most B2B software boards watch. Winning new logos costs more than it did three years ago, so keeping and growing existing customers carries more weight in the plan, and the customer success team sits at the centre of that effort. Spreadsheets and CRM notes can carry a small book of accounts, but they break down once a team is managing hundreds of customers across several products. Customer success software has matured to meet that press

Pay technology has always mattered. In 2027 it will matter more visibly than ever. The EU Pay Transparency Directive's transposition deadline passed on 7 June 2026. Only a handful of member states had national laws in place by then, with most still legislating, but the direction of travel is fixed: employers will need to disclose pay criteria, share salary ranges at the point of hire, and, for organisations with 150 or more employees, report on gender pay gaps from June 2027

The first 90 days of employment have always mattered but it's now critical that they make a super-fast start. With hybrid and distributed workforces now the norm, organisations that rely on ad hoc onboarding - a stack of paperwork, a laptop courier, and a calendar invite - are seeing the consequences in higher early attrition, slower time-to-productivity, and poor employee experience scores. The cost of a failed hire is well documented; the cost of a disengaged one who stays

Most HR leaders would agree that the systems holding their people data together are overdue for a rethink. Whether you are running a patchwork of legacy tools, a spreadsheet-heavy process, or an HRIS that has simply grown too rigid for the way your business operates today, the pressure to modernise core HR is real - and growing. In 2026, the market has never offered more credible options: cloud-native platforms have matured, AI-powered automation is transforming routine HR ad

Customer service is where AI has moved furthest and fastest from pilot to production. AI agents now resolve a large share of routine queries end to end in chat, email and increasingly on the phone, while human agents are supported by AI that drafts replies, summarises conversations and checks quality. For many organisations the question is no longer whether to use AI in customer service, but which approach, which vendor and how much of the work to hand over. That makes select

AI has moved faster in HR than in almost any other part of the enterprise software market. It should be no surprise, though, as this is an obvious place to target the improvements that AI surely will bring. Two years ago, most HR teams were experimenting with an intranet chatbot or a writing assistant for job adverts. Today a new group of vendors is putting AI agents to work across hiring, skills, internal mobility, employee service, coaching and workforce planning, and the l

Most organisations have more data than they can confidently use. Analysts lose hours working out which of three revenue tables is the right one, engineers change a column without knowing which dashboards depend on it, and governance teams struggle to show a regulator where a reported number came from. In 2026 the pressure has grown again: AI assistants and agents now need the same context about data that people do, and the data catalog has become the place where that context

If your sales team spends more time building quotes than closing deals, or pricing errors and approval bottlenecks are slowing down your revenue cycle, the problem is rarely the sales team. It is usually the absence of a structured, automated quoting process. Configure, Price, Quote software exists to solve exactly that problem, and once it is embedded in how every deal reaches a customer, replacing it later is disruptive enough that most businesses go to considerable lengths