Customer feedback is easier to collect than ever, and harder to act on with confidence. Most enterprises now gather survey responses, support transcripts, reviews, and social commentary from a dozen different channels, yet many CX teams still struggle to turn that volume of feedback into decisions the rest of the business will act on. The Voice of the Customer software market has also been through one of its busiest periods of vendor change in years, with InMoment folded into

Most organisations already have more knowledge than they can find. Policies live in shared drives no one maintains, process guides sit in email threads, expert know-how stays in the heads of the people who wrote it. The cost of that fragmentation shows up in onboarding time, inconsistent customer answers, repeated mistakes, and slow decision making across teams. Knowledge management software exists to close that gap - giving organisations a structured way to capture, organise

For most professional services firms, the gap between winning work and delivering it profitably comes down to one thing: knowing who is available, who has the right skills, and where they should be deployed next. Managing that across dozens or hundreds of concurrent projects, while keeping an eye on billable utilisation and client commitments, is beyond what spreadsheets can reliably handle. AI-driven planning tools have changed what buyers can reasonably expect from this cat

Manufacturing operations leaders face a familiar paradox in 2026: more data than ever from the shop floor, and less time than ever to act on it. AI is the answer the industry has been waiting for, but the vendor landscape has fragmented quickly across quality control, predictive maintenance, production scheduling, and connected workforce tools, making it difficult to identify which platforms address real operational problems and which are still in the pilot stage. This post