Late payment is still one of the biggest drains on a finance team's time. Collectors chase the same customers every month, reminders go out from spreadsheets, and nobody can say with confidence which invoices will be paid this week. Collections software fixes that, but the market is crowded, and the right choice for a large global business on SAP is rarely the right choice for a growing business on Xero. This guide does one job: it names the collections software we think fits

Billtrust is one of the best-known names in B2B accounts receivable. Its platform covers invoicing and presentment, credit, cash application, collections, and payments through the Billtrust Business Payments Network, and it has a particularly strong following among North American distributors, wholesalers, and manufacturers. Billtrust handles more than $1 trillion in invoice value each year but organisations look at alternatives for a range of reasons: ranging from total cost

Every finance team knows the month-end pattern. Some invoices never reached the customer because a procurement portal rejected the upload. Payments have arrived, but the remittance details sit in an email attachment that nobody has matched yet. The collections team spends its week chasing the same overdue accounts with the same templated reminders, while Days Sales Outstanding (DSO) creeps upward and the cash forecast turns into guesswork. This might now be the point where fi

Running a vehicle fleet in 2026 means managing more moving parts than ever. Fuel and energy costs remain unpredictable, driver shortages have not gone away, and compliance rules keep tightening, from tachograph and drivers’ hours checks to clean air zones and vehicle safety standards in London. Whether an organisation runs twenty service vans or two thousand HGVs, spreadsheets and basic trackers stop coping long before the fleet stops growing. The market has also moved on qui

Net revenue retention is now the number most B2B software boards watch. Winning new logos costs more than it did three years ago, so keeping and growing existing customers carries more weight in the plan, and the customer success team sits at the centre of that effort. Spreadsheets and CRM notes can carry a small book of accounts, but they break down once a team is managing hundreds of customers across several products. Customer success software has matured to meet that press

If your business is still managing stock on spreadsheets, or your current system cannot keep up with multichannel demand, several warehouses, or outsourced logistics partners, you are not alone. Inventory has moved from a back-office concern to a boardroom one in 2026, as higher carrying costs, customer expectations of next-day availability, and more fragmented fulfilment networks all depend on the stock figure being right. This guide covers 11 inventory management platforms

Pay technology has always mattered. In 2026 it matters more visibly than ever. The EU Pay Transparency Directive's transposition deadline passed on 7 June 2026. Only a handful of member states had national laws in place by then, with most still legislating, but the direction of travel is fixed: employers will need to disclose pay criteria, share salary ranges at the point of hire, and, for organisations with 150 or more employees, report on gender pay gaps from June 2027 usin

The first 90 days of employment have always mattered but it's now critical that they make a super-fast start. With hybrid and distributed workforces now the norm, organisations that rely on ad hoc onboarding - a stack of paperwork, a laptop courier, and a calendar invite - are seeing the consequences in higher early attrition, slower time-to-productivity, and poor employee experience scores. The cost of a failed hire is well documented; the cost of a disengaged one who stays

Most HR leaders would agree that the systems holding their people data together are overdue for a rethink. Whether you are running a patchwork of legacy tools, a spreadsheet-heavy process, or an HRIS that has simply grown too rigid for the way your business operates today, the pressure to modernise core HR is real - and growing. In 2026, the market has never offered more credible options: cloud-native platforms have matured, AI-powered automation is transforming routine HR ad

Customer service is where AI has moved furthest and fastest from pilot to production. AI agents now resolve a large share of routine queries end to end in chat, email and increasingly on the phone, while human agents are supported by AI that drafts replies, summarises conversations and checks quality. For many organisations the question is no longer whether to use AI in customer service, but which approach, which vendor and how much of the work to hand over. That makes select

Salesloft is one of the best-known sales engagement platforms on the market, used by sales development and account teams to run cadences, calls, and emails at scale, and it has expanded into forecasting, deal management, and conversation intelligence in recent years. In December 2025 it completed its merger with Clari, the revenue intelligence vendor, and the combined business is now building what it calls a predictive revenue system under a new CEO. For many customers that i

AI has moved faster in HR than in almost any other part of the enterprise software market. It should be no surprise, though, as this is an obvious place to target the improvements that AI surely will bring. Two years ago, most HR teams were experimenting with an intranet chatbot or a writing assistant for job adverts. Today a new group of vendors is putting AI agents to work across hiring, skills, internal mobility, employee service, coaching and workforce planning, and the l

Attio is a customer relationship management (CRM) platform that has become one of the most talked about names in the CRM market over the past two years. So much interest for a vendor so young. Built around a flexible data model and, more recently, a set of AI agents, it now appears regularly on shortlists alongside established names such as Salesforce and HubSpot, particularly among fast-growing technology businesses that feel poorly served by traditional CRM. For enterprise

When organisations outgrow fragmented HR and payroll systems, they start looking for a single platform that can handle the full employee lifecycle without the usual patchwork of integrations. Dayforce is one of the most established answers to that problem. Built from the ground up as a unified cloud platform, it serves thousands of organisations across more than 50 countries, from mid-market businesses to large global enterprises with complex workforce structures. Dayforce ha

Most organisations have more data than they can confidently use. Analysts lose hours working out which of three revenue tables is the right one, engineers change a column without knowing which dashboards depend on it, and governance teams struggle to show a regulator where a reported number came from. In 2026 the pressure has grown again: AI assistants and agents now need the same context about data that people do, and the data catalog has become the place where that context

If your sales team spends more time building quotes than closing deals, or pricing errors and approval bottlenecks are slowing down your revenue cycle, the problem is rarely the sales team. It is usually the absence of a structured, automated quoting process. Configure, Price, Quote software exists to solve exactly that problem, and once it is embedded in how every deal reaches a customer, replacing it later is disruptive enough that most businesses go to considerable lengths

Coupa is one of the biggest names in enterprise procurement, built around a Business Spend Management model that covers sourcing, contracts, procurement, invoicing, and expenses in a single suite, and for large organisations with complex spend it remains a genuinely capable platform. But it is not the right fit for every organisation. As a vendor, they have been established and installed for a number of years - so it's reasonable that companies are looking at what their optio

Choosing compensation management software is an interesting decision that straddles the border between HR and the finance team. It's also changing in real time - with the EU Pay Transparency Directive becoming enforceable in June 2026 across all 27 member states, and several US states adding their own pay transparency requirements in 2025, the platform you choose now needs to stand up to regulatory scrutiny as well as run a smooth annual merit cycle. Getting the selection wro

Degreed is one of the better-known names in learning experience and workforce skills technology, and its shift from a learning content aggregator to what it now positions as an AI-powered system for workforce transformation is worth understanding beyond vendor marketing alone. Viewpoint Analysis is a Technology Matchmaker, helping businesses to quickly find and select new enterprise technology. Our aim is to be the place enterprise buyers go to understand the software and tec

Qualtrics has been recognised as the longest-standing Leader in Gartner's Magic Quadrant for Voice of the Customer Platforms for five consecutive years, and for large enterprises running formal experience management programmes across customer, employee, and brand data, it remains one of the most capable platforms on the market. But it is not the right fit for every organisation. Whether the concern is cost under its 2025 move to interaction-based pricing, the roadmap uncertai