ServiceNow is the dominant platform in enterprise IT Service Management, and for good reason: its scale, its ecosystem of implementation partners, and the breadth of what it can do once fully configured make it the default choice for large organisations running formal ITSM processes. But dominant does not mean right for everyone, and it does not mean every customer is happy with where the platform, and the business behind it, is heading. Whether the concern is cost, the weigh

Viewpoint Analysis is a Technology Matchmaker, we sit between ERP vendors and enterprise buyers, researching the ERP market and helping the wider IT buyer community understand their ERP software options. A key part of what we do is help buyers not only understand a busy technology marketplace, but also navigate the selection process. As an ERP Software Selection Consultant, we provide a range of services all designed to take the weight off the purchasing team and get the righ

SAP is the largest ERP vendor in the world, and for decades SAP ECC has sat at the centre of finance, supply chain, and operations for a huge share of the world's largest organisations. Its successor, S/4HANA, is now the platform SAP wants every ECC customer to move to, and with mainstream maintenance for ECC ending in 2027, many businesses are being pushed into that decision on someone else's timeline rather than their own. That pressure, combined with the cost and complexit

Viewpoint Analysis is a Technology Matchmaker, we sit between HR vendors and enterprise buyers, researching the HR market and helping the wider IT buyer community understand their HR software options. A key part of what we do is help buyers not only understand a busy technology marketplace, but also navigate the selection process. As an HR Software Selection Consultant, we provide a range of services all designed to take the weight off the purchasing team and get the right so

SoftSync is a Norwegian-founded CRM vendor developing the sales workspace for teams who have outgrown a spreadsheet but still find a traditional CRM too heavy to keep current. Rather than another rebuilt CRM with an AI chat window bolted on, SoftSync has been designed from the ground up so that an AI agent, not just a human user, can create records, move deals, send emails, and run campaigns inside it. That agent-first positioning, combined with a lightweight core product, is

Why the AP Portal Needs to Be Handled Better by AR Software: Our Viewpoint Series Ask most finance teams how their invoices reach a customer, and they'll describe a delivery choice: email, EDI, or a portal, depending on what the buyer wants. That framing is the problem. Email and EDI are transport. A portal is a gate - and gates say no. An invoice sent by email either arrives or it doesn't; a delivery failure is apparent and immediate. An invoice submitted into a customer's A

Viewpoint Analysis is a Technology Matchmaker, we sit between AI vendors and enterprise buyers, researching the AI market and helping the wider IT buyer community understand their AI software options. A key part of what we do is help buyers not only understand a busy (and very new) technology marketplace, but also navigate the selection process. As an AI Software Selection Consultant, we provide a range of services all designed to take the weight off the purchasing team and g

Manhattan Associates has been a market leader for warehouse management systems for close to two decades, and its Manhattan Active platform remains one of the most capable WMS platforms on the market. Even so, like with any enterprise solution, customers implement and then at some point, they move on to new products. Viewpoint Analysis is a Technology Matchmaker, helping businesses find and select the right technology fast, and helping IT vendors get found by the right buyers.

Fin is the AI customer service platform formerly known as Intercom, and following the acquisition, it now belongs to Salesforce. The two companies confirmed on 10 September 2026 that Salesforce has completed its acquisition of Fin, a deal worth approximately 3.6 billion US dollars that was first announced back in June 2026. For enterprise IT and customer service buyers, this is the kind of news that reshapes a shortlist overnight. Fin was already one of the most widely deploy

Quality, health, safety, and environmental compliance used to sit in separate systems, spreadsheets, and paper files, until an audit, an incident, or a customer contract forced them together. In 2026, most mid-sized and enterprise organisations are past that point. Regulators, customers, and insurers now expect a single QHSE record that shows how quality, safety, and environmental performance connect, rather than three departments working from different data. This guide cover

Running a medical practice is, underneath the clinical work, a business with a schedule to fill, insurance eligibility to verify, claims to submit, and payments to collect. When that business side runs on a patchwork of paper, spreadsheets, and disconnected billing tools, the cost shows up quickly, in denied claims, missed appointments, and staff time spent chasing information that should already be in one place. The market has moved on considerably from simple scheduling and

Most finance teams have automated invoicing, added AR software for collections and dunning, and built dashboards that track days sales outstanding. Cash application, the step where an incoming payment is actually matched to the right open invoice, is often still handled by hand: a person opening a bank statement, reading a remittance email, and deciding where a payment belongs. That gap is getting harder to defend in 2026, as a new generation of AI-native tools reach match ra

Who are Monk, the AI Accounts Receivable Software Company? Monk is a New York-based software company that builds AI-native accounts receivable (AR) automation for business-to-business finance teams. Founded by George Kurdin and Joe Zhou, the company came out of stealth in October 2025 and has grown quickly since, automating the invoice-to-cash cycle for a mix of AI-native technology companies and more traditional B2B businesses. The platform handles invoicing, collections, ca

Microsoft Dynamics NAV, the on-premises ERP platform many still know by its original name, Navision, is further along its end-of-life journey than most other legacy ERP platforms on the market. This is a challenge for NAV customers who still have this major software solution at the very heart of their business. Every version of NAV is already out of mainstream support, and Microsoft has never released a NAV version beyond 2018, choosing instead to put all its investment into

Viewpoint Analysis is a Technology Matchmaker, we sit between CRM vendors and enterprise buyers, researching the CRM market and helping the wider IT buyer community understand their CRM software options. A key part of what we do is help buyers not only understand a busy technology marketplace, but also navigate the selection process. As a CRM Software Selection Consultant, we provide a range of services all designed to take the weight off the purchasing team and get the right

Oracle's JD Edwards is one of the most well-known ERP solutions on the market. Even before Oracle acquired the product years ago, it was a major competitor to SAP. That long tenure in the market is one of the key reasons why customers are looking to replace it - but as with any ERP platform, having plans to replace or wanting to look at alternatives, is very different to actually making the decision and buying something else. Viewpoint Analysis is a Technology Matchmaker: we

Cherwell Service Management has built a loyal following as a highly configurable, codeless ITSM platform that gave IT teams enterprise capability without an enterprise-scale implementation. Since Ivanti's acquisition of Cherwell in 2021, though, the platform's position has changed considerably, and Ivanti has confirmed that Cherwell reaches end of life on 31 December 2026. For existing Cherwell customers, looking at alternatives is no longer a discretionary exercise prompted

Nutshell is a CRM and sales automation platform built for small and mid-sized businesses that want the discipline of a proper sales process without the complexity, or the price tag, of enterprise software. Since 2009, the company has built a reputation among smaller sales and marketing teams for combining genuine ease of use with the reporting depth that growing businesses actually need, rather than the feature sprawl found in platforms built primarily for large enterprise bu

Maritime software and technology is big business. Across the Viewpoint Analysis Technology List, there are a significant number of vendors focusing on this crucial area. Shipping runs on thin margins and tight regulation, and the software choices behind a fleet rarely get the attention they deserve until something goes wrong - a missed drydock window, a compliance gap, or a voyage that burned far more fuel than it should have. That is changing. Carbon intensity regulation, EU

Legal Tech (or Legal Technology to use its formal name) is all about the critical technology needed to keep the legal systems across the world flowing. Choosing legal technology used to mean picking a practice management system - and that was invariably a long-term decision. That calculus has changed. Generative AI has moved from pilot projects to daily use inside law firms and legal departments, contract lifecycle management has become a genuine boardroom priority, and the s