Stick or Switch
Application Review
The Stick or Switch Application Review combines our Voice of the Customer area with our Technology Selection services to provide a unique mechanism that enables our clients to quickly determine whether to continue with an existing application or transition to a new solution.
The service is designed for businesses contemplating whether or not to make a decision to change and move away from an incumbent, and allows them to do three key things:
1 - Assess the current state of play - looking at the contract position and user sentiment.
2 - Facilitate a conversation with the current application vendor to see whether the situation can be retrieved, and where the product will be taken in the coming months and years.
3 - Take a look at the market and listen to competitor vendors explain how they can help.
Impartial
Assessment
We remove the emotion from the decision by impartially presenting the facts. Viewpoint Analysis does not represent any vendor; we aim to help our customers determine whether to stay with their existing application or make a change.
As we sit at the center of the buyer and seller equation, we manage the entire engagement without any emotional attachment or historical baggage.
Sometimes the best decision is to start anew, but on other occasions, the existing solution is worth persevering with. The Stick of Switch review makes this decision much easier.
How it works
Our approach follows a well-defined path:
First, we examine the current situation and allocate time to understand the contract and the options it provides, as well as conduct interviews with users to gauge sentiment and identify areas that are missing or that could be improved.
Second, we work with the incumbent vendor and share our findings. Can we address the issues we have identified, and are there product enhancements or changes to their approach that might make sticking the best approach?
Third, we write up a 'Problem Statement' and we take this to the market. We invite vendors with competing solutions to present their approaches to the situation.
We have the team vote for their preferred approach (stick or switch) and score the alternative options.
Finally, Viewpoint Analysis produces a comprehensive and impartial report that can be used for budget requests - summarizing our findings and the team's decision.
Is It A
Good Fit?
The Stick or Switch Application Review is built for enterprise clients, specifically those with enterprise-type applications installed.
In terms of the application, it can be anything. From ERP to CRM, or HR to Warehouse technology, what the application does is not important. The same principle applies to the process: check the existing situation, determine if the vendor can improve it, and consider alternative approaches.
