Cornerstone OnDemand is one of the original dedicated talent management platforms, and its acquisition of Saba extended its depth in learning and compliance training considerably. For organisations with heavy learning and development requirements, particularly in regulated sectors, it remains one of the most established names in the market. But it is not the right fit for every organisation. Whether the concern is cost, the complexity of running two integrated but historicall

Nexthink is widely regarded as the pure-play leader in Digital Employee Experience (DEX) software, and for large enterprises with complex, distributed device estates, it remains one of the most capable platforms on the market. But it is not the right fit for every organisation. Whether the concern is licensing cost, the weight of the platform relative to the estate it is managing, or a broader IT operations consolidation strategy, the decision to explore alternatives is more

Working with an IT procurement consultant can be a real advantage, in this article we explore why it can be so helpful, and when to use them

Voice is still where most customer interactions begin, even as organisations add chat, email and messaging to their support mix. For businesses whose volume is genuinely inbound and outbound calling, from sales teams running outreach to support desks fielding phone queries, a voice-first platform built around call routing, dialling and agent productivity is often a better fit than a broader omnichannel suite. In 2026, the call center software market spans everything from ligh

Customer service is one of the areas where AI has moved fastest from promise to practice. Rising customer expectations, real pressure on contact center costs, and AI tools that can now handle a genuine proportion of customer queries without any human involvement have combined to create both an urgent opportunity and a crowded, sometimes confusing market for customer service and operations leaders trying to work out what to buy. In 2026, the market has moved well past basic ch

Accounts payable automation has moved from a back-office efficiency project to a strategic priority for finance teams under pressure to reduce costs, improve cash flow visibility, and manage supplier relationships more effectively. Manual invoice processing is slow, error-prone, and increasingly difficult to justify when AI-powered capture and matching can remove most of the manual effort from the process. In 2026, the addition of AI-powered document understanding has signifi

For organisations that deploy engineers, technicians, or service teams into the field, the gap between what customers expect and what legacy systems can deliver has never been wider. First-time fix rates, same-day or next-day response windows, real-time engineer tracking, and proactive maintenance driven by asset data - these are no longer premium differentiators, they are baseline expectations in most B2B service contracts and an increasing number of consumer service markets

Workato is often filed under the same heading as other integration platform as a service (iPaaS) vendors, but that label no longer captures what the company is building. Over the past two years Workato has repositioned itself around a distinction borrowed from network architecture: the control plane and the execution plane. The control plane governs what AI agents are allowed to do inside a business. The execution plane is where that work actually gets carried out, across the

If your sales team is spending more time building quotes than closing deals - or if pricing errors and approval bottlenecks are slowing down your revenue cycle - you are not alone. For businesses selling configurable products or complex services, the quoting process is one of the most friction-heavy parts of the sales motion, and one of the most expensive to get wrong. Configure, Price, Quote (CPQ) software exists to solve exactly that problem: replacing manual, error-prone q

Most organisations manage hundreds, sometimes thousands, of contracts at any given time - with suppliers, customers, partners, employees, and regulators. Yet for many, those agreements still live in shared drives, email threads, and spreadsheets, with no systematic oversight of deadlines, obligations, or renewal dates. The cost of that disorganisation is well documented: research consistently puts revenue leakage from poor contract management at around nine percent of annual

Board, formerly known as Board International, is a Swiss enterprise planning vendor whose platform brings financial planning, operational planning and business intelligence together in one place. For finance and operations leaders who are tired of reconciling separate spreadsheets, budgeting tools, and reporting systems, Board is one of the longer-standing names in the market, having built its Enterprise Planning Platform over three decades. Viewpoint Analysis is a Technology

Flexxible is a Spanish digital employee experience and desktop as a service vendor that has spent close to two decades helping IT teams manage physical and virtual endpoints from a single console. For buyers who want DEX monitoring, endpoint automation and desktop virtualisation without stitching together several point products, Flexxible has built a reputation as a European alternative to the larger US-headquartered platforms in this space. Viewpoint Analysis is a Technology

Who Are Eightfold AI? If you have spent any time researching AI powered recruiting or talent management platforms, the name Eightfold AI has almost certainly come up. Eightfold is one of the best known providers of what it calls a Talent Intelligence Platform, using deep learning and, more recently, agentic AI to help large employers find, hire, develop, and redeploy talent based on skills rather than job titles or resumes. It has built a strong reputation among enterprise HR

Nexthink is one of the best known names in digital employee experience, or DEX, a category the company itself is widely credited with creating. If your IT team is looking for better visibility into how employees actually experience their laptops, applications, and networks, and wants to fix problems before the helpdesk phone rings, Nexthink is a name that will come up early in your research. Viewpoint Analysis is a Technology Matchmaker. Our aim is to be the place enterprise

Boomi has been one of the defining names in integration platform as a service (iPaaS) since the category first took shape, and it remains a capable, widely deployed platform today. But the integration market has moved on a great deal since many current Boomi deployments were first put in place, and a new generation of platforms has emerged, some built cloud-native from the ground up, some specialised in a single dimension of integration, and some designed around a different c

Every organisation with a building, or a portfolio of them, eventually runs into the same problem: work orders scattered across email and paper, no reliable record of asset condition, and no easy way to see whether maintenance spend is under control. Facility management software exists to close that gap, but the market covers a wide range of buyer situations under one label. What makes 2026 a genuinely different buying environment is the widening gap between full real estate

Most small businesses reach the same point eventually: the spreadsheet of contacts stops working, follow-ups start slipping, and nobody can say for certain which deals are actually still live. That moment - not a strategic plan - is usually what pushes a small business to look for its first CRM. What makes this search harder in 2026 is that most CRM content online is still written for buyers evaluating enterprise platforms, even when the search term itself is squarely about s

For most auto dealers, the dealer management system is the one piece of software that touches every department at once - sales, service, parts, and accounting all run through it, which makes switching costly and choosing well even more important. That weight is exactly why so many dealerships stay on the same DMS for a decade or more, even when better options exist. What has shifted in 2026 is the arrival of genuinely modern, cloud-native platforms challenging DMS incumbents

Most B2B marketing teams no longer debate whether to run account-based marketing - they debate which platform should run it. The category has grown from a handful of specialist vendors into a wide field where advertising platforms, data providers, and content tools all now claim an ABM label, which makes the shortlist harder to build than it used to be. What has changed in 2026 is the split between the established, data-heavy platforms that built the category and a newer gene

Skello is a French workforce management and HR software provider built specifically for businesses that run on shift-based teams, rather than the standard nine-to-five office. Restaurants, retailers, healthcare sites, construction firms, and other frontline employers use Skello to build schedules, track time, prepare payroll, and handle day-to-day HR administration from one platform. If you are on the lookout for a new workforce management solution, Skello might be the soluti