Customer Technology
The Customer Technology landscape is wide-ranging and increasingly important for organisations that want to understand, serve, and retain their customers. It includes customer experience platforms, feedback and survey tools, voice of the customer solutions, journey orchestration, contact centre technology, personalisation engines, and experience analytics. These tools support everything from real-time engagement to long-term customer insight, helping businesses design and deliver the experiences their customers expect.
Viewpoint Analysis helps bring clarity to this diverse and fast-moving market. Our Customer Technology guides, explainers, and vendor content help buyers understand the customer experience landscape, compare leading solutions, and select the right tools to enhance engagement, satisfaction, and loyalty.
Customer Experience
Content
Here are some of our latest CX technology vendor spotlights and blogs.
FINDING
CX Technology
Viewpoint Analysis has a section of services all designed to FIND technology:
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CX Innovation Series - looking for new ideas? Our Innovation Series brings vendors and thought-leaders to present new ideas and technologies.
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Stick or Switch Application Review - a great way to decide whether to continue with your existing customer software, or move elsewhere.
Customer Technology Selection
If you have an custome technology project ready to go and you just need to now find the right technology, Viewpoint Analysis services include:
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Rapid RFI and Rapid RFP - Our super-quick approach to the old-fashioned technology selection process to go from a 'long list' to a shortlist of potential options.
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30-Day Selection - need to move even quicker? Our fastest technology selection process is completed in less than a calendar month!
Useful Selection
Advice
Take a look at the following content, all created to help business leaders to find and select new enterprise technology:
