ServiceNow is the dominant platform in enterprise IT Service Management, and for good reason: its scale, its ecosystem of implementation partners, and the breadth of what it can do once fully configured make it the default choice for large organisations running formal ITSM processes. But dominant does not mean right for everyone, and it does not mean every customer is happy with where the platform, and the business behind it, is heading. Whether the concern is cost, the weigh

Viewpoint Analysis is a Technology Matchmaker, we sit between ERP vendors and enterprise buyers, researching the ERP market and helping the wider IT buyer community understand their ERP software options. A key part of what we do is help buyers not only understand a busy technology marketplace, but also navigate the selection process. As an ERP Software Selection Consultant, we provide a range of services all designed to take the weight off the purchasing team and get the righ

Viewpoint Analysis is a Technology Matchmaker, we sit between AI vendors and enterprise buyers, researching the AI market and helping the wider IT buyer community understand their AI software options. A key part of what we do is help buyers not only understand a busy (and very new) technology marketplace, but also navigate the selection process. As an AI Software Selection Consultant, we provide a range of services all designed to take the weight off the purchasing team and g

Viewpoint Analysis is a Technology Matchmaker, we sit between CRM vendors and enterprise buyers, researching the CRM market and helping the wider IT buyer community understand their CRM software options. A key part of what we do is help buyers not only understand a busy technology marketplace, but also navigate the selection process. As a CRM Software Selection Consultant, we provide a range of services all designed to take the weight off the purchasing team and get the right