ServiceNow is the dominant platform in enterprise IT Service Management, and for good reason: its scale, its ecosystem of implementation partners, and the breadth of what it can do once fully configured make it the default choice for large organisations running formal ITSM processes. But dominant does not mean right for everyone, and it does not mean every customer is happy with where the platform, and the business behind it, is heading. Whether the concern is cost, the weigh

By Phil Turton, Viewpoint Analysis | Independent Technology Matchmakers You have been asked to run an IT RFP. Perhaps it is the first time. Perhaps you have done it before and it went on far too long. Either way, you probably already know that a poorly run Request for Proposal process can drain months of resource, frustrate potential suppliers, and still leave you uncertain about which vendor to choose. This guide exists to fix that. Whether you are in procurement, IT leaders