Improve Technology
& Services
The third area of our services for IT and business leaders focuses on improving the current technology and services.
Before any new project can begin, a decision must usually be made to replace an existing technology or service provider.
Viewpoint Analysis offers a range of services designed to fix or improve the service delivered, or where relations have broken down, to mediate between the two parties.
Services
Stick or Switch
Application
Review
Unhappy with your current application vendor - or maybe your team is just not feeling it and wants to move elsewhere?
Our Stick of Switch Application Review takes the emotion out of the situation and looks at the three important areas:
1) The current situation - conducting interviews to determine user sentiment, and assessing the contract and what options we might have.
2) Working with the incumbent vendor to see if they can improve the situation - maybe through relationship changes or product enhancements.
3) Running a quick review of alternative options - inviting different vendors to present how they might do things differently.
IT Service
Improvement
Viewpoint Analysis helps business leaders find and select new enterprise technology - but in some cases, the right thing to do is to fix the issues with the current technology incumbent. That's where our Service Improvement area comes in.
We work for and on behalf of the customer, but our engagement is with both the vendor / service provider, and the customer team - acting as an intermediary to try to find common ground and to improve the situation.
Our ultimate aim is to ensure that it's a win/win scenario. The customer should gain a better experience and have had the opportunity to give the supplier one final chance, and the supplier should gain an opportunity to extend their contract.
Renewal
Stick Or Switch
If you are a customer with an upcoming renewal, but aren't sure whether to recommit and sign the contract, or move away and try another provider, our 'Stick or Switch Renewal Review' is for you.
Across four key steps, we uncover sentiment and review your options:
1) Understand the current picture - looking at the renewal options from a contractual point of view.
2) Uncovering user sentiment - interviewing all levels of the team to understand how they really feel about the product or service.
3) Exploring the alternatives - is the grass really greener? We bring different vendors to present how they can help you, and ask the incumbent to explain how things might be different post-renewal.
4) The Stick or Switch Renewal Report is issued and we work with the team to score the options.
IT Mediation
When the IT supplier-customer relationship breaks down, it typically ends in contract termination or escalates to the legal team.
Sitting in the middle of the IT vendor / customer relationship, Viewpoint Analysis has a unique position to help both parties get back on track.
Our IT Mediation Service is often the last resort.
