ABM Account Research - What you need to know.

Updated: Oct 15






Account Based Marketing - or ABM for short, is all about intimately understanding and then marketing to your most strategic accounts. The big challenge is this - how do you research your ABM nominated accounts, and where do you find that information?


ABM Accounts - Why you need to research them.


Your key accounts, whether they are existing customers or net new name targets, are a very particular animal. In some cases, the account lead tasked with fostering the relationship will only have one or perhaps a handful of accounts to manage. Marketing plans will be specifically drawn up. Pre-sales resources will be allocated. The company diverts investment, time, and effort to do all it can to either expand the current relationship and spend, or break down the door of that crucial new account. However, all of the investment can be wasted unless it is paired with an appropriate investment in understanding the business that is being targeted.


Account Research is absolutely fundamental to success in major accounts - in this blog we discuss the key areas that need to be covered to gain a comprehensive view of the customer, their situation, and your key messaging....and where to find it.


What do you need to know?


Here are the areas that you really need to know if you are to get the right message to the right individuals:


Company Background


What does the company do? How big are they? Where are they based? When is their financial year-end? And more. It's important to provide the basics as they underpin the rest of the report.


Company Strategy & Latest Developments


What are they aiming to do in the market and how will they do it? How does their strategy impact the products or services that you sell? For example, if you sell data technology, do they talk about data as a strategic imperative? How is the business performing? What risks and opportunities do they talk to? Have there been any recent developments or major acquisitions perhaps?


Who Do You Need To Market And Sell To?


We suggest breaking this down into a number of different groups. For example, who are the executives - the decision-makers that you need to deliver strategic messages to? Who is the core team that you know will be interested in your product or services? Where are there other teams that are not obvious - but could be extremely interested in what you have to say and what you have to sell?


What Technology Do They Already Use?


As you research the business and as you research the key personnel, try to find out what technology providers they use. This will help the sales team and the marketing team to understand what they will likely need to hear and what will interest them.


Which Partners Are Engaged?


Which of your competitors or partner businesses are coming up in your research? Might they be able to help you? If they are partners, can they provide more information for you? If they are competitors, who are they likely to be connected to, and does this change your marketing and sales messaging?


What Terminology Do They Use?


Do they use any specific terminology - may be words or phrases that are important to the industry in which they work? Or maybe internal language that they use? For example, some companies have specific words for their employees, and most companies have a range of acronyms that they use. If you can find this through your research, it will obviously be beneficial in your customer communications.


Suggested Messaging


Based on your extensive research - can you tie the information you have gathered with the product or service that your company sells? Can you think about the messaging that you might want to use?


In Summary


Researching target accounts is an investment of time and money - but without it, your whole sales strategy will perform poorly. Having the right sales team, marketing resources, pre-sales investment, etc, can only perform provided they are focused on how they message, whom they message, and with what message.


How Can We Help You?


Viewpoint Analysis research accounts for a number of well-known technology businesses. For more information about how our Sales Team Services area prepares ABM Account Research and our services in this area, take a look at https://www.viewpointanalysis.com/abm-account-research