top of page

CRM Software Guide

At the Office

Contact Center solutions - one of the cornerstones of the Customer Experience (CX) software category, and a core part of an enterprise infrastructure. 

If you need to look at a new Contact Center solution for your business, our Contact Center Software Guide - our Longlist, is designed to get you started. The report looks at a range of technology vendors that might be worth considering in your initial market assessment.

It's designed to get your team started quickly - so take a look.

Who Features?

Our Contact Center Longlist Guide features a number of prominent technology vendors. Some will be new to you, some you may have heard of. They are:

  • Amazon

  • Content Guru

  • Five9

  • Genesys

  • NICE

  • Odigo

  • RingCentral

  • Talkdesk

  • Twilio

  • Vonage

  • Webex

  • Zoom

  • 8x8

Are these the only options in the market? No. The guide is meant to offer a starting point so that the vendor selection can start quickly. Add more, take some away. It's your process - your call.

Chess Game


Click the link below to download the report and discover our suggested list of Contact Center Software vendors that might be useful to review in your initial market assessment. 


Let us be your guide

If you think you need a Contact Center or broader CX solution but don't know where to turn. Or if you know what you want and need help to purchase it, let us be your guide.

As Technology Matchmakers we know the marketplace and can quickly ascertain the right IT vendors and service providers to meet your particular need. Our Technology Matchmaker may just be the ticket.

Find out more at the link below:

bottom of page